Refund Policy

Thank you for choosing our AI headshot generator service. We strive to provide the best experience for our users. Please review our refund policy below to understand the circumstances under which refunds may be issued.

1. Refund Scenarios

  • Technical Issues or Errors: If you encounter technical problems that prevent you from receiving our service—such as the AI failing to generate headshots or producing unusable results—you may be eligible for a refund.
  • Service Not Delivered: If you have paid for headshots but did not receive them, you are entitled to a refund.
  • Duplicate Charges: If you are accidentally charged more than once for the same service, we will issue a refund for the duplicate charge.
  • Unsatisfactory Results: Refunds for dissatisfaction with the quality of headshots are handled on a case-by-case basis. As the output is subjective, please contact us to discuss your concerns.

2. Refund Timeframe

  • Request Period: You may request a refund within 7 days of your purchase.
  • Processing Time: Once a refund is approved, it will be processed within 3 to 7 business days. Please allow additional time for the refund to reflect in your account.

3. Conditions for Refunds

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: Partial refunds may be offered if part of the service has been delivered or used.
  • Non-Refundable Situations:
    • Changes of mind after the service has been delivered.
    • Refund requests made outside the 7-day request period.
    • Issues beyond our control, such as dissatisfaction due to unrealistic expectations or failure to follow guidelines for uploading photos.

4. Handling Abusive Refund Requests

  • Fraud Prevention: To prevent misuse of our refund policy, we may limit the number of refund requests per user.
  • Case-by-Case Basis: Subjective dissatisfaction will be evaluated individually to determine if a refund is justified.

5. Alternative Solutions

  • Free Redos: If you are unhappy with the initial headshots, we offer free redos to ensure you receive a result you are satisfied with.
  • Discounts or Credits: As an alternative to a full refund, we may offer a discount or credit towards future services if you have used part of the service.

If you have any questions or need to request a refund, please contact our support team at support@framecastai.com. We are here to assist you!